Refund Policy

Eligibility for Refunds:
We want you to be completely satisfied with your Wiló Guards. If you are not happy with your purchase, you may be eligible for a refund under the following conditions:

The item is returned within 30 days of receipt.
The item is in its original condition, unworn, and with all original packaging and tags intact.
Proof of purchase is provided.
Requesting a Refund:
To request a refund, please contact our customer service team at [email address] with your order number and details about the item you wish to return. We will provide you with instructions on how to return the item.

Refund Process:
Once we receive your returned item, we will inspect it to ensure it meets our refund criteria. If the item is approved for a refund, we will process it within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.

Shipping Costs:
Shipping costs are non-refundable. Customers are responsible for the cost of returning items unless the return is due to an error on our part or a defective product.

Exchanges:
If you would like to exchange an item for a different size or style, please contact us at [email address] to initiate the exchange process. Exchanges are subject to availability and will be processed once the returned item is received and inspected.

Non-Refundable Items:
Certain items are non-refundable, including:

Items purchased on sale or clearance
Customised or personalised products
Contact Us:
For any questions or concerns regarding refunds, please reach out to our customer service team at wiloguards@gmail.com.

Thank you for shopping with Wiló!